Available 24/7
Keep responding through nights, weekends, and holidays so shoppers are never left waiting.
Customer service that bridges time zones and languages
Across pre-sale and after-sale scenarios, AI reads each shopper question and replies instantly with natural, accurate answers—so every inquiry gets a timely response.
SERVICE CAPABILITIES
Intelligent support from understanding to resolution
Build a consistent service flow around common cross-border shopping questions, shorten waits, and let human agents focus on the more complex issues.
24/7SERVICE
Accurate intent recognition
Understand product questions, order inquiries, and after-sale needs to identify issues quickly.
Natural multilingual communication
Generate clear, natural replies for different markets and reduce miscommunication.
A growing service knowledge base
Capture frequent questions and approved answers to keep service consistent.
HUMAN + AI
AI responds quickly while people handle complexity
AI handles repetitive, high-volume questions first, then hands complex issues to human agents with the full conversation context.
- ✓Automate common replies and reduce repetitive work
- ✓Use order context to provide more relevant replies
- ✓Hand complex issues to people with full context
- ✓Standardize service and improve team efficiency
AI customer serviceEN → ZH live translationHi, which payment methods are available?
Translation available instantly
We accept credit cards and PayPal. Available options will appear at checkout.
A localized reply is generated in real time
Where can I track my order?
Every reply stays clear and consistent
You can track it from your confirmation email or order page.
Every reply stays clear and consistent
SERVICE SCENARIOS
Support across pre-sale, order, and after-sale scenarios
Give shoppers a consistent experience from product questions to order updates and after-sale support.
Pre-sale assistance
Answer common questions about product details, sizing, availability, and delivery coverage.
Order assistance
Use order status to answer questions about shipping progress, tracking, and information changes.
After-sale support
Provide return and exchange guidance, answer usage questions, and hand complex cases to people.
CONTINUOUS IMPROVEMENT
Service improves as knowledge grows
Turn common questions, strong replies, and service experience into reusable knowledge so AI stays aligned with the brand.
- ✓Summarize frequent inquiries and identify knowledge gaps
- ✓Maintain brand language and a consistent reply style
- ✓Keep improving answers with real service scenarios
- ✓Turn human expertise into reusable team capability
Last 30 daysRevenue
$86,420↗ 18.6%Orders
3,842↗ 12.4%Conversion rate
4.82%↗ 6.9%Business insightsLast 30 days
LIAOFENG NETWORK
Make AI a dependable partner
Deliver a reliable, seamless experience to global shoppers with faster responses and consistent standards.
